Privacy Policy

Effective Date: May 06, 2025

Welcome to TCRPro.ca. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://tcrpro.ca or use our services. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws, including requirements for cookies and data protection.

1. Who We Are

Our website address is: https://tcrpro.ca. TCRPro.ca is a service-based website operating in Canada, dedicated to providing [insert brief description of services, e.g., professional consulting, home improvement, or other services]. If you have any questions about this Privacy Policy, please contact us at [insert contact email or address].

2. What Personal Data We Collect and Why We Collect It

We collect personal information to provide and improve our services, communicate with you, and comply with legal obligations. Below are the types of data we collect and the purposes for collection:

2.1 Comments

When you leave comments on our website, we collect the data entered in the comment form, including your name, email address, and the comment content. We also collect your IP address and browser user agent string to assist with spam detection.

An anonymized string (hash) created from your email address may be sent to the Gravatar service to check if you are using it. The Gravatar Privacy Policy is available at https://automattic.com/privacy/. Once your comment is approved, your profile picture (if applicable) is publicly visible alongside your comment.

Purpose: To enable user interaction, display comments, and prevent spam.

2.2 Media

If you upload images to our website, avoid including images with embedded location data (EXIF GPS). Visitors can download and extract location data from images on the website.

Purpose: To protect your privacy by preventing unintended sharing of location data.

2.3 Contact Forms

When you submit a contact form, we collect the information you provide, such as your name, email address, phone number, and any message content. This data is used to respond to your inquiries or provide the requested services.

Purpose: To facilitate communication and deliver services.

2.4 Cookies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device. The types of cookies we use include:

Essential Cookies: Necessary for the website to function, such as determining if your browser accepts cookies. These cookies are temporary and contain no personal data, being discarded when you close your browser.
Functional Cookies: If you leave a comment, you may opt-in to cookies that save your name, email address, and website for convenience. These cookies last for one year.
Login Cookies: If you have an account and log in, we set cookies to save your login information and screen display preferences. Login cookies last for two days, and screen option cookies last for one year. Selecting “Remember Me” extends login persistence to two weeks. Logging out removes these cookies.
Editing Cookies: If you edit or publish an article, a cookie indicating the post ID is saved in your browser. This cookie contains no personal data and expires after one day.
Analytics Cookies: Used to collect aggregated data about website usage, as described in the Analytics section below.

You can manage cookie preferences through your browser settings or our cookie consent tool (if applicable). For more information, see our Cookie Policy below.

Purpose: To improve website functionality, user experience, and analytics.

2.5 Embedded Content from Other Websites

Articles on our website may include embedded content (e.g., videos, images, or articles) from third-party websites. These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interactions, especially if you are logged into their services.

Purpose: To provide enriched content while informing you of potential third-party data collection.

2.6 Analytics

We use analytics tools (e.g., Google Analytics) to collect anonymized data about website usage, such as pages visited, time spent, and referral sources. This data is aggregated and does not identify individual users.

Purpose: To analyze website performance and improve user experience.

3. Who We Share Your Data With

We do not sell or share your personal data with third parties for marketing purposes. We may share your data with:

Service Providers: Third-party vendors who assist with website operations, such as hosting, spam detection, or analytics (e.g., Gravatar, Google Analytics). These providers are contractually obligated to protect your data.
Legal Authorities: If required by law, regulation, or legal process, we may disclose your data to comply with legal obligations or protect our rights.

We ensure that any third-party recipients comply with Canadian privacy laws and maintain appropriate safeguards.

4. How Long We Retain Your Data

Data retention periods depend on the type of data:

Comments: Comments and their metadata are retained indefinitely to recognize and approve follow-up comments automatically.
User Accounts: If you register on our website, your personal information is stored in your user profile until you request deletion or your account is terminated.
Contact Forms: Data submitted via contact forms is retained for as long as necessary to fulfill your request or comply with legal obligations (typically up to 7 years for tax or audit purposes).
Cookies: Cookie retention periods are outlined in the Cookies section above.
Analytics Data: Anonymized analytics data may be retained indefinitely for historical analysis.

We delete or anonymize data when it is no longer needed for the purposes outlined in this policy, unless required by law.

5. What Rights You Have Over Your Data

Under PIPEDA and other applicable laws, you have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to legal or administrative obligations.
Portability: Request an exported file of your personal data in a structured, commonly used format.
Withdraw Consent: Withdraw consent for data processing (e.g., opting out of cookies or marketing communications).

To exercise these rights, contact us at [insert contact email]. We will respond to requests within 30 days, as required by PIPEDA. If you have an account or have left comments, you can also edit or delete your information directly through your account settings (except for usernames, which cannot be changed).

6. Where We Send Your Data

Your data may be processed by third-party services, such as automated spam detection for comments or analytics providers. These services may be located outside Canada, including in the United States or the European Union. We ensure that international data transfers comply with PIPEDA and include appropriate safeguards, such as standard contractual clauses or adequacy decisions.

7. How We Protect Your Data

We implement technical and organizational measures to protect your data, including:

Encryption: Using SSL/TLS to encrypt data transmitted to and from our website.
Access Controls: Restricting access to personal data to authorized personnel only.
Regular Audits: Conducting security audits and updates to protect against vulnerabilities.
Secure Storage: Storing data on secure servers with reputable hosting providers.

8. What Data Breach Procedures We Have in Place

In the event of a data breach, we follow these procedures:

Assessment: Immediately assess the breach’s scope and impact.
Notification: Notify affected individuals and the Office of the Privacy Commissioner of Canada within 72 hours, as required by PIPEDA, if the breach poses a real risk of significant harm.
Mitigation: Take steps to contain the breach and prevent further unauthorized access.
Review: Conduct a post-incident review to improve security measures.

9. What Third Parties We Receive Data From

We do not receive personal data about you from third parties, except for anonymized data from analytics providers or spam detection services used to improve our website.

10. What Automated Decision Making and/or Profiling We Do

We do not engage in automated decision-making or profiling that produces legal effects or significantly affects you.

11. Industry Regulatory Disclosure Requirements

As a service-based business in Canada, we comply with PIPEDA and applicable provincial privacy laws. We are not subject to additional industry-specific regulations (e.g., health or financial sectors) unless otherwise specified. If you believe your data is subject to specific regulatory requirements, please contact us.

12. Cookie Policy

In addition to the cookies described in Section 2.4, we provide the following details to comply with Canadian and international standards:

Consent: We obtain your consent for non-essential cookies (e.g., analytics or tracking cookies) through a cookie consent banner, where applicable. You can withdraw consent at any time via your browser settings.
Third-Party Cookies: Third-party services like Google Analytics or embedded content providers may set cookies. These are subject to the respective third-party privacy policies.
Opt-Out: You can disable cookies in your browser settings, though this may affect website functionality.

For more information, contact us at [insert contact email].

13. Your Contact Information

For privacy-related inquiries, requests, or complaints, please contact us at:

Email: [insert contact email]
Address: [insert business address, if applicable]
Phone: [insert phone number, if applicable]

We aim to respond to all inquiries within 30 days, as required by PIPEDA.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised effective date. Please review this policy periodically.

15. Additional Information

If you have questions about this Privacy Policy or our data practices, please contact us. You may also file a complaint with the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca/en/.